Unleash a robot on your big data
RPA, or Robotic Process Automation, is the answer to the question “what to do with the huge stream of big data everyone is so enthusiastic about”. The key word in big data is ‘big’: it is too much data, too many connections, and too many tasks, to efficiently process with our human brains. And even if we could handle the processing ourselves, these tasks would be tedious and time consuming. They are better left to software that takes care of the interaction between humans and applications.
RPA: more and better
By automating the processing of big data, you’ll achieve more and results will be better. Manual tasks always imply the risk of human error. Automation is cost-reducing. And by eliminating human error as much as possible, you will also avoid their inevitable financial costs. With RPA you can reduce costs with 65%, earning back investment in a mere six months.
Cost reductions are nice, but what ultimately matters are the effects you can achieve with RPA: more attention to the quality of your services. Think about the processing of customer queries, marketing automation, compliance to regulations and follow-up of permits, and risk management for banks and insurance companies.
Avoid development work
An RPA project can be complex, but with an efficient tool, like Passerelle, you do not require programming skills to automate your processes. Process definitions are displayed graphically, showing icons that can be connected through drag-and-drop, allowing you to define your process as a series of automated flows.
How to proceed and which advantages to expect?
Passerelle, our knowledge-management software is a perfect fit for the world of RPA.
Within Passerelle, a Process Flow can be drawn graphically. This flow defines the rules to be applied in forming an automated decision. These rules can vary from simple ‘if-then-else’ constructs to complex decision tables with multiple parameters.
A Process Flow can fully automate otherwise manual and repetitive ‘robot-acts’. If full automation is not yet possible, it can assist and guide a user during the process to ensure smoother collection and processing of available information..
A simple example:
In a promotional campaign, customers are offered a free package. But a customer can only claim the package if a purchase of at least 100 EUR has previously been made.
An operator is asked to examine all customer requests to check if they are eligible for a free package.
The operator will perform several tasks to accomplish this :
- Examine the request
- Search the customer’s data
- Check if the customer has purchases amounting to 100 EUR or more
- Mark the customer’s eligibility, e.g. in a CRM package
The goal of RPA is to convert these repetitive tasks into a flexible Process Flow, allowing the operator to:
- Spend less time on repetitive work and avoid drudgery
- Divert time to other tasks
- Implementing this flow in a straightforward manner
- Specifying the minimum purchase amount as a dynamically adjustable parameter
- Keep a history of the data for post-analysis
The Process Flow would look as follows in Passerelle