First-Time-Right in customer support with Passerelle !

An important telecom provider has succesfully migrated the operator scripts for all the repair call centres to Passerelle.
Many hundreds of helpdesk operators are now guided by Passerelle :
Via context-aware targeted messages and questions, combined with automated diagnostics and advice, the operators arrive at the right solution for a customer’s problem.

The first feedback on success rates and performance is very positive!

2015-11-06T14:57:05+00:00 September 18th, 2015|In the picture, News|
iSencia Belgium NV
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BE 0473 757 106
Automation of Knowledge Intensive Business Decisions
Knowledge Management
Decision Management
Business Intelligence
Data analysis
Big-Data Analysis
Troubleshooting Automation
IoT Automation
Beslissingsondersteuning
Robotic Process Automation
RPA
Kennisbeheer
Voorhavenlaan 31/11 9000
Ghent
Gent
Belgium
+32 9 335 22 10
info@isencia.be
Dirk Jacobs
Erwin De Ley