First-Time-Right in customer support with Passerelle !

An important telecom provider has succesfully migrated the operator scripts for all the repair call centres to Passerelle. Many hundreds of helpdesk operators are now guided by Passerelle : Via context-aware targeted messages and questions, combined with automated diagnostics and advice, the operators arrive at the right solution for a customer's problem. The first feedback [...]

2015-11-06T14:57:05+00:00 September 18th, 2015|In the picture, News|

iSencia joins the Eclipse Foundation

We are happy to announce that iSencia has joined the Eclipse Foundation as a Solutions Member earlier this year, and that we have joined the Eclipse Foundation's Science working group. iSencia has been using several Eclipse tools and frameworks since many years. Besides using eclipse as IDE for our Java development, we use equinox, eclipselink [...]

2015-11-06T14:57:42+00:00 August 20th, 2015|In the picture, News|

open-source code Passerelle moving to eclipselabs @ GitHub

Since 2011 we have been maintaining the core of Passerelle and some related tools in open-source, on a SVN repository at eclipselabs, hosted by Google. Earlier this year Google announced that they would stop their hosting services by the end of 2015. Existing repositories will become readonly from August onwards. Luckily the Eclipse Foundation has [...]

2015-06-18T16:39:18+00:00 June 12th, 2015|In the picture, News|

Publication in ‘Ondernemers in Oost-Vlaanderen’ – VOKA

In the June edition of VOKA's (Flanders' Chamber of Commerce and Industry) magazine "Ondernemers in Oost-Vlaanderen", they write about our collaboration with ESRF and EMBL in Grenoble (translated from Dutch): European research institutes in Grenoble choose software from iSencia in Ghent iSencia Belgium, based in Ghent, specializes in software for automated and interactive support of [...]

2015-06-18T16:11:24+00:00 June 12th, 2015|In the picture, News|
iSencia Belgium NV
BE 0473 757 106
Automation of Knowledge Intensive Business Decisions
Knowledge Management
Decision Management
Business Intelligence
Data analysis
Big-Data Analysis
Troubleshooting Automation
IoT Automation
Robotic Process Automation
Voorhavenlaan 31/11 9000
+32 9 335 22 10
Dirk Jacobs
Erwin De Ley