Would you also like at least 90% First Time Resolution in your customer support center!? Well, this is perfectly feasible with our Passerelle platform !!
Today we proudly unveil the new Passerelle logo
iSencia Belgium is an active member of Smart Grid Flanders that offers a platform to organizations involved with the development of the energy networks of the future.
EclipseCon Europe is the Eclipse Foundation’s primary European event designed to create opportunities for the European Eclipse community to learn, explore, share and collaborate on the latest ideas . DD, DP & E were present.
iSencia Belgium has become member of the EluciData project, an IWT project about data innovation.
An important telecom provider has succesfully migrated the operator scripts for all the repair call centres to Passerelle. Many hundreds of helpdesk operators are now guided by Passerelle : Via context-aware targeted messages and questions, combined with automated diagnostics and advice, the operators arrive at the right solution for a customer's problem. The first feedback [...]
We are happy to announce that iSencia has joined the Eclipse Foundation as a Solutions Member earlier this year, and that we have joined the Eclipse Foundation's Science working group. iSencia has been using several Eclipse tools and frameworks since many years. Besides using eclipse as IDE for our Java development, we use equinox, eclipselink [...]
Since 2011 we have been maintaining the core of Passerelle and some related tools in open-source, on a SVN repository at eclipselabs, hosted by Google. Earlier this year Google announced that they would stop their hosting services by the end of 2015. Existing repositories will become readonly from August onwards. Luckily the Eclipse Foundation has [...]
In the June edition of VOKA's (Flanders' Chamber of Commerce and Industry) magazine "Ondernemers in Oost-Vlaanderen", they write about our collaboration with ESRF and EMBL in Grenoble (translated from Dutch): European research institutes in Grenoble choose software from iSencia in Ghent iSencia Belgium, based in Ghent, specializes in software for automated and interactive support of [...]
Once again : Welcome to a new colleague : Yannick !